Up Until Now CRM Has Been Very Effective for Most

question 40

True/False

Up until now CRM has been very effective for most companies because it has focused on building customers' trust and loyalty,ultimately building a strong relationship with the customer through programs that make it easy for the customer to return products and get information from people inside the organization.

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Definitions:

Display

The act of showing or presenting something, typically for viewing by others; in social science, it can refer to behaviors or artifacts that convey social status or identity.

Ethnic Identity

The aspect of individuals' self-concept derived from membership in a group that has a common national or cultural tradition.

Symbolic Ethnicity

A form of ethnicity where attachment to one's heritage is expressed symbolically or ceremonially without deep cultural practices.

Special Occasions

Events or times that are significant or celebrated due to their cultural, religious, or personal importance.