Companies Work Very Hard to Reduce the Number of Their

question 25

Multiple Choice

Companies work very hard to reduce the number of their present customers which never return.This customer defection is often referred to as:​

• A)​Customer churn
• B)​Clickstream defection
• C)​Balking
• D)​Revenue Exodus

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Definitions:

Agency Structure

The relationship and dynamics between an individual's capacity to act independently (agency) and the societal or contextual frameworks (structure) that influence or limit such actions.

Service Delivery

This concept involves the process of providing services to individuals or communities, focusing on effectiveness and efficiency.

System Development Services

Services focused on creating, designing, and maintaining software systems for various applications or organizational needs.

Direct Provision

A system or method of supplying or delivering services and goods directly to the recipients or beneficiaries.