Which of the Following Is One of the Most Basic

question 26

Multiple Choice

Which of the following is one of the most basic and very important activities of CRM?​

• A)​Segmenting customers
• B)​Cross-selling customers
• C)​Increasing churn
• D)​Finding customers

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Definitions:

Indifferent

means having no particular interest or sympathy; unconcerned.

Ambivalent

Having mixed feelings or contradictory ideas about something or someone, often leading to uncertainty or indecision.

Secure

A state of feeling safe, stable, and free from fear or anxiety; in psychology, it also refers to a type of attachment style characterized by healthy, trustful relationships.

Deceptive Love

Pretending to have feelings of love or affection for someone to achieve personal gains or sexual access, without genuine emotional attachment.