Customer Feedback Mechanisms Are Developed as Part of Which Supply

question 35

Multiple Choice

Customer feedback mechanisms are developed as part of which supply chain business process:

• A)​Customer relationship management process
• B)Knowledge management process​
• C)Customer service management process​
• D)Product development and commercialization process​

---

Definitions:

Formal Authority

Officially sanctioned power given to an individual or entity to make decisions and enforce rules.

Organizational Structure

The system that outlines how activities are directed in order to achieve the goals of an organization, including the roles, responsibilities, and hierarchy.

Legitimacy

The general perception or acceptance that an action, entity, or regime is appropriate and justified.

Negotiators

Individuals who engage in negotiation, working to reach an agreement or resolve a dispute.