Managing Quality Costs to Achieve the Highest Level of Customer

question 13

Multiple Choice

Managing quality costs to achieve the highest level of customer satisfaction is known as:

• A) activity basedactivity-based management.
• B) total quality management.
• C) strategic management.
• D) quality costs.

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Definitions:

Large Corporations

Businesses that operate on a vast scale, often with a global presence, having significant market influence and a complex organizational structure.

Small Corporations

Typically refers to privately owned and operated companies with a small number of shareholders and limited financial resources.

Government

The governing body of a nation, state, or community, responsible for the direction and administration of public policies, the economy, and public services.

New Businesses

Entrepreneurial ventures that involve the inception and operation of new enterprise initiatives, targeting unique market opportunities.