The Voluntary Costs of Quality Include

question 147

Multiple Choice

The voluntary costs of quality include:

• A) internal failure costs.
• B) external failure costs.
• C) appraisal costs.
• D) All of these answers are correct.

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Definitions:

Consensual Norms

Widely accepted standards or behaviors within a group or society that are established through general agreement.

Psychological Safety

A condition in which individuals feel safe to express ideas and opinions without fear of negative consequences to self-image, status, or career.

Intermember Trust

The mutual trust that exists between members of a group, essential for collaboration and group cohesion.

Homogenous Teams

Teams made up of members who share similar characteristics, backgrounds, or skills, which can affect the team dynamics.