The Philosophy of Encouraging Workers to Achieve Zero Defects and High

question 80

True/False

The philosophy of encouraging workers to achieve zero defects and high customer satisfaction is known as total quality management.

Recognize the importance of setting and communicating performance standards and expectations.

Understand the impact of labeling and how it affects employee motivation and productivity.

Identify appropriate supervisory actions based on the underlying reasons for performance issues.

Understand the relationship between performance appraisals and employee training and development.

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Definitions:

Batch Size

The quantity of units produced in a single production run or batch, affecting efficiency and cost.

Complexity

The state or quality of being intricate or complicated, often referring to processes, systems, or issues with many interrelated parts or aspects.

Value-added Activities

Activities that increase the value of goods or services to the consumer, thereby making them more valuable in the eyes of customers.

Activity-based Costing

An accounting method that assigns costs to products or services based on the activities they require, improving cost accuracy.