The Type of Customer Communication That Provides the Customer with Information

question 52

Multiple Choice

The type of customer communication that provides the customer with information concerning the completeness of the order,when it will ship from the firm,and when it will arrive to the customer is called

• A)delivery status communication.
• B)order status communication.
• C)order authorization communication.
• D)dispatch communication.
• E)product fulfillment communication.

---

Definitions:

Crowdsourcing

Obtaining information or input for a project (such as development of a product) by obtaining the opinions of many different people.

Affective Computing

The study and development of systems and devices that can recognize, interpret, process, and simulate human emotions.

Cognitive Surplus

The combination of leisure time and the tools to be creative.

Distributed Computing

A computing paradigm in which components spread across multiple systems work on a problem, either in parallel or distributed functions.