A Critical Element to Performance Measurement Metrics Is

question 66

Multiple Choice

A critical element to performance measurement metrics is

• A)employee training.
• B)CRM programs.
• C)customer input.
• D)employee input.
• E)production efficiency.

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Definitions:

Conscience

An inner feeling or voice viewed as acting as a guide to the rightness or wrongness of one's behavior.

Misbehavior

Actions or behaviors that violate social norms or rules.

Generalized Other

A concept in sociology referring to the general notion that a person has of the common expectations and attitudes prevalent in their society.

Symbolic Interactionist

A perspective in sociology that focuses on the ways individuals interpret and give meaning to social symbols, interactions, and experiences.