A Business Is Trying to Determine Which Customers Buy Its

question 21

Multiple Choice

A business is trying to determine which customers buy its products online versus going to its retail stores.By doing so,the firm is engaged in which step of the customer relationship management process?

• A)storing and analyzing information
• B)gathering specific customer information
• C)understanding how customers interact
• D)identifying current customers
• E)utilizing analysis to build customer relationships

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Definitions:

Hemicellulose

A class of polysaccharides found in plant cell walls that works alongside cellulose and lignin to provide structural support.

Xylose

A sugar extracted from wood or straw and used as a dietary supplement or in the production of materials such as xylitol.

Chains

Sequences of items or elements linked or connected together, often found in polymers, proteins, or chemical compounds.

Cell Differentiation

Cell differentiation is the process by which cells become specialized in structure and function to perform specific tasks within an organism.