The Type of Customer Communication That Provides the Customer with Information

question 52

Multiple Choice

The type of customer communication that provides the customer with information concerning the completeness of the order,when it will ship from the firm,and when it will arrive to the customer is called

• A)delivery status communication.
• B)order status communication.
• C)order authorization communication.
• D)dispatch communication.
• E)product fulfillment communication.

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Definitions:

Continuous Random Variable

A type of random variable that can take an infinite number of possible values within a given range.

Normal Distribution

Refers to a probability distribution that is symmetric around the mean, showing that data near the mean are more frequent in occurrence than data far from the mean.

Z-score

A statistical measurement that describes a value's relationship to the mean of a group of values, normalized to standard deviation units.

Normal Random Variable

A variable that follows a normal distribution, characterized by its mean and standard deviation, representing outcomes with a probabilistic nature.