When a Business Allows Employees to Make Decisions About How

question 6

Multiple Choice

When a business allows employees to make decisions about how service is provided to customers it is practicing

• A)relationship management.
• B)empowerment.
• C)quality control.
• D)standardization.
• E)employee equity.

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Definitions:

Learning Preferences

Individual differences in the ways people prefer to engage with, absorb, and process information during the learning process.

Learning Modes

The various ways or approaches through which individuals acquire knowledge, skills, and competencies, such as visual, auditory, reading/writing, and kinesthetic learning.

Informal Learning

Learning that occurs in a natural or unplanned manner, derived from everyday experiences and interactions, rather than through structured educational or training programs.

Demographic Realities

The factual composition and characteristics of a population or group, based on factors such as age, gender, ethnicity, and income.