A _____ _____ Is Any Point at Which a Customer

question 121

Short Answer

A _____ _____ is any point at which a customer and the company come into contact.

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Definitions:

Obsession

A persistent, intrusive, and unwanted thought or urge that causes distress or anxiety.

Impaired Reasoning

A reduction in the ability to think logically and make clear, rational decisions or judgments.

Information Processing

A cognitive approach that describes the ways in which human beings process, store, retrieve, and use information.

OCD

Obsessive-Compulsive Disorder, a mental health condition characterized by unwanted repetitive thoughts (obsessions) and actions (compulsions).