Anything a Company Does That Directly Touches the Customer Falls

question 95

True/False

Anything a company does that directly touches the customer falls under the realm of customer service.

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Definitions:

Performance Measures

Quantitative or qualitative indicators used to evaluate and track the efficiency, productivity, or success of an individual, team, or organization's outputs.

Deficient

Lacking in some necessary quality or element; insufficient or inadequate.

Contaminated

Refers to substances that are impure or polluted, often posing a risk to health or the environment.

Performance-Based Pay

A compensation strategy that ties a portion of an employee's pay directly to their performance or achievements, incentivizing high performance.