Which of the Following Is Not an Outcome of Providing

question 127

Multiple Choice

Which of the following is not an outcome of providing more responsive customer care?

• A)reduced competiton
• B)reduced customer turnover
• C)higher brand loyalty
• D)stronger word-of-mouth
• E)greater profits

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Definitions:

Transtheoretical Model

A theory of behavior change that outlines six stages people go through to alter their habits, including precontemplation, contemplation, preparation, action, maintenance, and termination.

Termination

The end or conclusion of a process, activity, or condition.

Commitment (Self-liberation)

The process of making a firm personal decision to change, often referring to freeing oneself from bad habits or situations.

Behavior Change

A modification of human behavior, often achieved through systematic approaches or interventions aimed at improving health or wellbeing.