_____ _____ Is the Single Most Effective Approach for Establishing

question 13

Short Answer

_____ _____ is the single most effective approach for establishing and developing a personal relationship with the customer.

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Definitions:

Tolman

Edward Chace Tolman was a cognitive psychologist who introduced the concept of cognitive maps in learning theory.

Expectations

Beliefs or predictions about future events that can influence an individual's perception and behavior.

Drives

Internal states of tension or arousal that motivate behavior towards fulfilling specific needs or goals.

Concept

An abstract idea or a mental symbol typically associated with a comprehensive set of phenomena or characteristics.