A Membership Reference Group Is Defined as

question 137

Multiple Choice

A membership reference group is defined as

• A)a group whose members a consumer would like to be like.
• B)a group whose members a consumer would like to emulate.
• C)a group that must charge its members a fee or dues in order to join.
• D)a group to which a consumer actually belongs.

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Definitions:

Listening Style

refers to an individual's preferred way of receiving and processing auditory information, which can include active, passive, critical, and empathetic listening among others.

Barriers

Obstacles or impediments that hinder progress, communication, or understanding between individuals or within processes.

Effective Listening

The practice of actively paying attention, understanding, responding, and remembering what is being communicated.

Conversations

The interactive and informal exchange of ideas and information between two or more people.