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How Do Organizations Create Value for the Customer

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How do organizations create value for the customer?


Definitions:

Total Investment

The sum of all expenditures on capital assets, including stocks, bonds, real estate, and physical goods, within a specific period.

Opportunity Cost

The price of missing out on the next best option while making a choice or deciding between various possibilities.

Borrowed Funds

Capital that is obtained through loans or credit, typically for investment or expenditures, that needs to be repaid.

Retained Earnings

The portion of a company's profits not distributed to shareholders as dividends but instead reinvested in the business or kept as reserve.

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