Which of the Following Is Not True of the Costs

question 7

Multiple Choice

Which of the following is not true of the costs of quality?

• A) Prevention cost examples are maintenance, education, training, and surveys gauging customer satisfaction
• B) Failure costs result from products or services not conforming to requirements of customer
• C) The two categories of failure costs are internal and external
• D) Internal failure cost examples are scrap, disposing of scrap, rework, redoing inspection, redoing testing, material review, and down grading
• E) External failure cost examples are processing customer complaints, customer returns, warranty claims, and product recalls

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Definitions:

Process Control Engineer

A specialized engineer focused on designing and maintaining systems that control the process and machinery in manufacturing and other industries.

Proportion of Defective

The ratio of defective items in a batch or lot to the total number of items.

Margin of Error

An expression of the amount of random sampling error in a survey's results.

Binomial Populations

Groups of individuals or events subjected to a binomial experiment, where outcomes are categorized into two distinct categories.