Which of the Following Is Not a Key Element of Total

question 3

Multiple Choice

Which of the following is not a key element of Total Quality Management?

• A) Recognition that quality is everyone's responsibility
• B) Six sigma is the performance standard
• C) Commitment by everyone in the organization
• D) Continuous improvement of quality
• E) Satisfaction of the customer

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Definitions:

Short-term Memory

A type of memory that holds a small amount of information in an active, readily available state for a short period of time.

Commons Dilemma

A situation in which individuals' short-term selfish interests are in conflict with long-term group interests and common good.

Prisoner's Dilemma

A scenario in game theory in which two individuals acting in their own self-interest do not produce the optimal outcome for either party.

Ultimatum Game

A game in economic experiments where two players decide on how to divide a sum of money; the proposer suggests a division and the responder can either accept or reject it.