Which of the Following Is Not True of the Costs

question 7

Multiple Choice

Which of the following is not true of the costs of quality?

• A) Prevention cost examples are maintenance, education, training, and surveys gauging customer satisfaction
• B) Failure costs result from products or services not conforming to requirements of customer
• C) The two categories of failure costs are internal and external
• D) Internal failure cost examples are scrap, disposing of scrap, rework, redoing inspection, redoing testing, material review, and down grading
• E) External failure cost examples are processing customer complaints, customer returns, warranty claims, and product recalls

---

Definitions:

Leadership Effectiveness

The extent to which a leader is able to achieve desired results or objectives through the direction, motivation, and guidance of others.

Servant Leadership

A leadership philosophy that emphasizes the importance of leading by example and putting the needs of others first to foster their development.

Followers Needs

The requirements or expectations that followers have from their leaders, which can include direction, support, recognition, and empowerment.

Spirituality

The quality of being concerned with the human spirit or soul as opposed to material or physical things.