Theta Cleaning Corp

question 35

Multiple Choice

Theta Cleaning Corp.wants to use the house of quality matrix in designing and developing a new vacuum cleaner.What is the first step that Theta Cleaning should take?

• A) Identification of customer requirements
• B) Determination of the relative value or weight of customer requirements
• C) Identification of the engineering attributes that determine the performance of the vacuum cleaner
• D) Evaluation of the competing products to determine how well they meet customer needs

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Definitions:

Grapevine Method

An informal communication network within an organization, through which information and rumors circulate.

Employee Benefits

Additional compensation such as vacation, retirement plans, profit-sharing, health insurance, gym membership, child and elder care, and tuition reimbursement, paid entirely or in part by the company.

Formal Communication

The exchange of information in a structured format through officially designated channels and protocols.