Social Capital Does Not Extend Beyond the Organizational Boundaries to Include

question 142

True/False

Social capital does not extend beyond the organizational boundaries to include relationships between the firm and its suppliers, customers, and alliance partners.

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Definitions:

Internal Business Process Measures

Metrics that evaluate the efficiency and effectiveness of a company's internal processes.

Customer Satisfaction

A measure of how products and services supplied by a company meet or exceed customer expectation.

Appraisal Costs

Costs associated with the inspection and testing of both raw materials and finished products to ensure quality standards are met.

Prevention Costs

Costs that are incurred to keep defects from occurring.