With the Total Performance Indicators in Place at Sears, It

question 40

Multiple Choice

With the total performance indicators in place at Sears, it can evaluate if a single store improves its employee attitude by 5 percent and therefore predict with confidence that if the revenue growth in the district as a whole is 5 percent, the revenue growth in this particular store would be 5.5 percent. This is an example of the _______ perspective of the balanced scorecard.

• A)customer
• B)internal business
• C)financial
• D)innovation and learning

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Definitions:

Behavioral

Pertaining to the actions or responses of individuals or groups in relation to their environment or stimuli.

Psychoanalytic

Pertaining to psychoanalysis, a method of therapy and theory of personality developed by Freud that emphasizes unconscious motives and conflicts.

Rational-emotive Therapist

A mental health professional who employs rational emotive behavior therapy to help patients identify irrational beliefs and negative thought patterns to encourage emotional well-being.

Cognitive Behavioral

Pertaining to a type of psychotherapeutic treatment that helps individuals understand the thoughts and feelings that influence behaviors, primarily through the analysis and correction of cognitive distortions.