Which of the Following Is True About Bona Fide Occupational

question 33

Multiple Choice

Which of the following is true about bona fide occupational qualification?

• A) It enables people with disabilities to find employment.
• B) It is an objective characteristic required for an individual to perform a job properly.
• C) It prevents any age-related discrimination at work.
• D) It is a subjective criteria employers use to select employees.

Outline the implications of failing to warn on product liability.

Identify the legal theories and tests used to establish a design defect.

Understand the basis for breach of warranty claims.

Recognize the role of consumer expectations and risk-utility analysis in product liability lawsuits.

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Definitions:

Responsiveness

A metric that measures the firm’s ability and willingness to provide fast service, answer customer inquiries, and resolve problems.

Empowerment

Giving employees permission to make decisions and take action on their own to help customers.

Predictive Modeling

The process of using data mining and probability to forecast outcomes. Each model is made up of a number of predictors, which are variables that are likely to influence future results.

Customer Service Activities

Tasks or efforts undertaken by a company to ensure customer satisfaction and handle inquiries, complaints, or assistance requests effectively.