Joseph MJuran,one of the Experts Who Played an Important Role in in Spreading

question 29

Multiple Choice

Joseph M.Juran,one of the experts who played an important role in spreading the idea of TQM,taught quality concepts to the Japanese.He emphasized the view that management should seek to maintain and improve quality through efforts on two levels: the organization as a whole and the:

• A) department primarily formed to improve product quality.
• B) human resource department of the organization.
• C) most productive departments in the organization.
• D) individual departments in the organization.

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Definitions:

AIDA

An acronym for Attention, Interest, Desire, Action; a marketing model that outlines the stages a consumer goes through before making a purchase.

Writing Format

The structure, style, and layout guidelines used when composing a document or text.

Unsolicited

Referring to something not requested or invited, often used in the context of communications or submissions.

Sales Proposal

A document designed to offer products or services to a potential client, outlining the benefits, pricing, and terms.