When Responding to a Conflict Where the Other Person Is

question 71

Multiple Choice

When responding to a conflict where the other person is emotional,one should:

• A) explain the constructive ways of using emotions.
• B) first let that person vent those feelings.
• C) concentrate on the problem at hand and not let the employee be emotional.
• D) use avoidance or smoothing as a way to manage the conflict.

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Definitions:

Dividend Per Share

The amount of dividend paid out per share of stock, indicating the portion of a company's earnings distributed to shareholders.

Excess Cash

Excess cash refers to the amount of cash holdings that exceed the normal operational needs of a business, often considered for investment, debt repayment, or as a reserve against future risks.

Cash Dividend

A payment made by a company to its shareholders, usually in cash, out of its earnings.

Book Value

Book value is the net value of a company's assets as recorded on its balance sheet, calculated as total assets minus intangible assets (patents, goodwill) and liabilities.