When an Employee Fails to Respond to Initial Attempts at Counseling,the

question 38

Multiple Choice

When an employee fails to respond to initial attempts at counseling,the supervisor should ideally:

• A) consult with an outside expert.
• B) hire an attorney to protect himself/herself.
• C) discuss the problem with his/her manager.
• D) take suggestions from the other employees.

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Definitions:

James-Lange Theory

A hypothesis suggesting that emotions occur as a result of physiological reactions to events, implying that the body's responses precede and induce emotional experiences.

Facial Expressions

Visually observable configurations of facial muscles that convey a person's emotions or intentions.

Increasing Empathy

The process of developing a greater ability to understand and share the feelings of others.

Yearly Salary

The total amount of money earned by an individual from their job or profession over the course of a year.