Which of the Following Is the Most Effective Way to End

question 19

Multiple Choice

Which of the following is the most effective way to end constant whining and complaining by an employee with a problem behavior?

• A) Asking the employee to suggest solutions
• B) Scheduling a follow-up meeting about the problem
• C) Describing appropriate and inappropriate ways to express emotions
• D) Reassuring the employee that these signs of emotion are neither good nor bad

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Definitions:

Information Richness

The potential information-carrying capacity of a communication medium.

Paraverbal Cues

Non-verbal elements of communication used to modify meaning and convey emotion, such as tone of voice, pitch, and pacing.

Non-verbal Cues

Subtle signals, such as body language or facial expressions, used to communicate emotions, intentions, or information without the use of words.

Cultural Context

The cultural information that surrounds a communication episode.