Both Letters and Memos

question 82

Multiple Choice

Both letters and memos:

• A) are used primarily to send formal messages to people outside of an organization.
• B) provide a written document for the receiver to review.
• C) can only be sent electronically.
• D) can only be used for lateral communication.

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Definitions:

Catharsis Hypothesis

A theory suggesting that experiencing or expressing strong emotions leads to a reduction of those feelings, resulting in psychological relief.

Expressing Anger

The act of communicating or releasing feelings of anger and frustration in a manner that can be constructive or destructive.

Facial Expressions

The movements or positions of the face that convey an individual's emotional state or intentions to others.

Universal

A characteristic or attribute that is common to all members of a particular category or group.