In the Now Classic Utility Analysis for the Bell System

question 40

Multiple Choice

In the now classic utility analysis for the Bell system telephone company conducted in the 1980s,Cascio and Ramos concluded that

• A) the use of a particular approach to assessment in selecting managers could save the company millions of dollars.
• B) the use of a new approach to assessment in selecting managers was of little utility and would cost millions of dollars.
• C) charging for 411 calls to "Information" could result in millions of dollars in new revenue for the company.
• D) customers would make more calls if they could understand their phone bills.

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Definitions:

File Folder

A folder or holder used for organizing and storing papers and documents.

Permanent Tracks

Fixed pathways or routes that remain in a constant location over time, often referring to those used in transportation or infrastructure.

Rolling Shelves

Storage units mounted on tracks that allow them to be moved laterally, optimizing space usage and access.

Shelf Filing

A method of organizing files and documents on shelves in an orderly fashion, often used in offices and libraries for easy access and retrieval.