An Important Implication of the "Balance Scorecard" Approach Is That

question 46

Multiple Choice

An important implication of the "balance scorecard" approach is that

• A) managers need to recognize tradeoffs in stakeholder demands and realize that such demands represent a "zero-sum" game in which one stakeholder will gain only at another's loss
• B) the key emphasis on customer satisfaction and financial goals are only a means to that end
• C) managers should not look at their job as primarily balancing stakeholder demands; increasing satisfaction among multiple stakeholders can be achieved simultaneously
• D) gains in financial performance and customer satisfaction must often come at a cost of employee satisfaction

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Definitions:

New Negro

A term associated with the Harlem Renaissance, reflecting a new sense of identity, cultural pride, and political awareness among African Americans during the early 20th century.

White Culture

A term that can refer to the social norms, values, and practices traditionally associated with white people from Western or European ancestry.

National Origins Act

A United States federal law enacted in 1924 that limited the number of immigrants who could be admitted from any country based on the number of people from that country who were already living in the U.S.

Immigration Quotas

Limits set by a country on the number or nationality of immigrants allowed to enter each year.