Establishing a Customer Service Hotline to Handle Customer Complaints Would

question 34

True/False

Establishing a customer service hotline to handle customer complaints would be considered a primary activity in value-chain analysis.

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Definitions:

Transportation Services

Industry sector focused on moving people or goods from one place to another via various modes such as trucks, trains, ships, and airplanes.

Global Supply Chains

Refers to the worldwide interconnected networks through which goods, services, and information flow from suppliers to consumers.

General Agreement on Tariffs and Trade (GATT)

An international treaty that was aimed at reducing tariffs and other trade barriers to promote economic cooperation and international trade.

World Trade Organization (WTO)

An international organization that regulates international trade by enforcing agreed-upon trade rules among its member countries.