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Sears Has Developed a Sophisticated Quantitative Model and Found That

question 10

Multiple Choice

Sears has developed a sophisticated quantitative model and found that there were positive relationships between employee satisfaction,customer satisfaction,and financial results.According to the text,this is an example of

Recognize the classification of various operational costs including selling, administrative, and manufacturing overhead.

Understand the concepts of opportunity, fixed, variable, and step-variable costs and how they behave.

Identify the cost behavior in terms of variable and fixed costs and the impact of activity level changes on these costs.

Delineate the concepts of committed fixed costs and the relevant range for cost behavior analysis.

Definitions:

Natural Monopoly

A monopoly that exists when increasing returns to scale provide a large cost advantage to having all output produced by a single firm.

Network Externalities

The effect that an additional user of a good or service has on the value of that product to others, often positive, as in the case of telecommunications networks.

Monopolist

A monopolist is a single supplier in a market who has significant control over prices and the availability of a product or service.

Economies of Scale

Economies of scale are cost advantages that enterprises obtain due to size, output, or scale of operation, with cost per unit of output generally decreasing with increasing scale.