Identify the INCORRECT Statement About Lost-For-Good Relationships

question 39

Multiple Choice

Identify the INCORRECT statement about lost-for-good relationships.

• A) They are relationships cemented by switching costs
• B) These relationships motivate retention by accentuating the "dark side"
• C) Consistent high performance is required to retain these accounts
• D) These types of accounts do not have excellent staying power
• E) Here the prospects of a customer returning to the incumbent are remote

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Definitions:

Activity Intolerance

A state where an individual has insufficient physiological or psychological energy to endure or complete required or desired daily activities.

Blood Pressure

The force that circulating blood exerts against the walls of the arteries during and between heartbeats.

Isometric Exercises

Physical exercises involving the contraction of muscles without significant movement of the joint, aimed at strength training without changing the length of the muscle.

Muscle Strength

The capability of one or more muscles to generate strength when opposing a force.