The QFD Process Should Begin With

question 67

Multiple Choice

The QFD process should begin with:

• A) Linking customer desires to what the product should have
• B) Identifying current competitor firms/products
• C) Identifying logical suppliers
• D) Identifying required parts/materials
• E) Developing the marketing mix

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Definitions:

Inbound Telemarketing

The practice of receiving calls from potential customers in response to advertising or promotional activities, aimed at sales, customer service, or support.

Toll-free Number

A telephone number that is billed for all arriving calls instead of incurring charges to the originating telephone subscriber, allowing customers to call a business without incurring a charge.

Water Lilies

A common term for plants of the genus Nymphaea, which grow in water and have large, disc-like leaves and often fragrant, showy flowers.

Inbound Telemarketing

A sales strategy where a company receives calls from potential customers interested in their products or services, often in response to advertising.