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The ability to listen actively and identify with customer concerns is at the core of:
Goodwill
The intangible asset that represents the value of a company's brand, customer relationships, and positive reputation.
Documentation
The capture, recording, and maintenance of documents or records that provide evidence or information pertaining to a specific topic or activity.
Persuade
To persuade is to convince someone to do or believe something through reasoning, argumentation, or appeal to emotions.
Audience Oriented
A communication approach tailored to meet the specific needs and preferences of the targeted audience.
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