Which of the Following Statements About Surveys Is FALSE

question 72

Multiple Choice

Which of the following statements about surveys is FALSE?

• A) Affirmation of the relationship serves to motivate customers to reveal unmet needs and points of supplier weakness
• B) Typically the survey aims to strengthen the relationship
• C) In all cases the researcher must remain unanimous to the respondents
• D) Respondents should be given hope to realize greater satisfaction from within the current relationship, instead of seeking other sources
• E) Even if the researcher's objective is to identify customers for disengagement, it is prudent to sever the exchange amicably, with minimal turmoil or stress

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Definitions:

Piaget's Phases

A theory of cognitive development that outlines four stages in a child's intellectual development, formulated by psychologist Jean Piaget.

Cognitive Development

The process by which individuals acquire and understand knowledge through thought, experience, and the senses.

Freud's Developmental

Refers to Sigmund Freud's psychosexual stages of development, which are oral, anal, phallic, latency, and genital stages, each associated with specific conflicts and influences on personality.

Psychological Impact

The effect on an individual's mental health and emotional state due to various factors or experiences.