Alexis, a Customer Service Supervisor at ABC Airlines, Typically Seeks

question 106

Multiple Choice

Alexis, a customer service supervisor at ABC Airlines, typically seeks the full participation of her team members when planning, making important decisions, and implementing changes. Which one of the nine generic influence tactics is she using?

• A) Ingratiation
• B) Personal appeals
• C) Rational persuasion
• D) Coalition tactics
• E) Consultation

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Definitions:

Behavioral Economists

Economists who study the effects of psychological, cognitive, emotional, cultural, and social factors on the economic decisions of individuals and institutions and the consequences for market prices, returns, and resource allocation.

Decision Making

The process of making choices by identifying a decision, gathering information, and assessing alternative resolutions.

Behavioral Economist

An expert who studies the effects of psychological, cognitive, emotional, cultural, and social factors on economic decisions by individuals and institutions.

Sugary Treats

Foods high in sugar content, often lacking in nutritional value, and considered to be indulgent or non-essential for a healthy diet.