___________ Is Any Message Sent or Received Independent of the Written

question 85

Multiple Choice

___________ is any message sent or received independent of the written or spoken word.

• A) Feedback
• B) Noise
• C) Nonverbal communication
• D) Coaching
• E) Reinforcement

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Definitions:

Frontline Workers

Employees who are directly engaged with customers or the primary operations of the business, often facing the customers first.

Professionalism

The conduct, behavior, and attitude expected of an individual in a work or business environment, demonstrating competence and ethical standards.

Ethics

The study of what is right and wrong, encompassing moral principles that govern a person's behavior or the conducting of an activity.

Extra Mile

Going beyond what is required or expected in order to achieve excellence or demonstrate commitment.