Successful Performance That Dramatically Exceeds the Norm in a Positive

question 76

Multiple Choice

Successful performance that dramatically exceeds the norm in a positive direction is known as:

• A) Organizational citizenship behavior
• B) Organizational commitment
• C) Social deviance
• D) Positive deviance
• E) Positive amplification

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Definitions:

Feedback

Information provided as a response to a process or activity, used to affirm or improve future actions and decisions.

Communication Process Model

A framework for understanding how communication is sent, received, and interpreted between two or more parties.

Noise

Unwanted or irrelevant sounds that interfere with or distort communication and comprehension.

E-mail

A technique for sending digital messages over the Internet or various computer networks.