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What Is "Positive Deviance"? Explain Why This Is an Important

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Essay

What is "positive deviance"? Explain why this is an important concept for organizations.


Definitions:

Courtesy Copy

An email or document sent to individuals not primarily addressed but who may need or want to be informed of the content, abbreviated as "cc."

Emails

Electronic messages sent or received over a computer network, used for personal or business communication.

Written Record

Documentation of information, events, or ideas preserved in written form.

Short Message Service

A text messaging service component of most telephone, internet, and mobile device systems that allows users to send and receive short text messages.

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