Papa Bill's, a Local Pizza Chain, Instituted a New Compensation

question 92

Multiple Choice

Papa Bill's, a local pizza chain, instituted a new compensation policy to increase the on-time delivery of its pizzas. Drivers were paid an extra $1.00 for each on-time delivery, payable on the next pay period. However, a review of the policy showed that traffic tickets for reckless driving among delivery drivers had increased by 50 percent since the new policy was introduced. Which of the following best explains why this reward system did not perform as expected?

• A) The organization was unintentionally rewarding counterproductive behavior
• B) Employees viewed the $1.00 incentive as an entitlement
• C) The delay was too long between the performance and the reward
• D) The organization placed too much emphasis on monetary rewards
• E) The reward lacked an "appreciation effect"

---

Definitions:

Electrical Conduction

The flow of electrically charged particles across a conducting pathway.

Polygraph Tests

A type of examination that measures physiological responses to questions in order to determine the truthfulness of the answers provided.

Heart Rate

The count of heart pulsations within a specific time frame, usually measured in beats per minute (BPM).

Sweating

The release of a saline fluid from the body's sweat glands, typically in response to heat, physical exertion, or stress, as a means of regulating body temperature.