A Firm Trained Its Customer Service Representatives Who Handled Telephone

question 61

Multiple Choice

A firm trained its customer service representatives who handled telephone inquiries to handle walk-in customers as well. The firm was engaging in ____.

• A) Job design
• B) Job enlargement
• C) Scientific management
• D) Job enrichment
• E) Job rotation

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Definitions:

Innate

Traits, abilities, or qualities that are natural, inherent, or present from birth, not acquired through learning.

Permissive Parent

A parenting style characterized by a high degree of affection and minimal discipline, allowing children significant freedom and self-regulation.

Authoritative Parent

A parenting style characterized by high expectations of maturity, clear rules and guidelines, and emotional warmth and nurturing.

Uninvolved Parent

A caregiver who shows little to no emotional support, guidance, or involvement in their child's life.