What Is OCB? Why Does It Matter to Managers

question 100

Essay

What is OCB? Why does it matter to managers?

Know the goals of negative communication and apply them to construct effective messages.

Compose negative messages using language that respects the reader’s feelings and dignity.

Utilize sensitivity and clarity to help readers accept and move past bad news.

Analyze situations to determine the optimal channel and medium for delivering negative messages.

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Definitions:

Structure

The systems of communication, authority and roles, and workflow.

Credit Card

A payment card issued by a financial institution that allows the cardholder to borrow funds with which to pay for goods and services with the promise to repay, plus interest, at a later date.

Damaged Item

Refers to goods or property that have suffered physical harm diminishing their value, usefulness, or normal function.

Good-faith Effort

An honest intention to fulfill one's obligations or duties in a contractual context.