Think About Consumer Complaints

question 5

Multiple Choice

Think about consumer complaints. Which of the following is correct?

• A) The first step is to contact the company headquarters.
• B) If you don't get satisfaction from the local store, you should take legal action as the next step.
• C) An arbitrator will provide a nonbinding process to settle your differences.
• D) If you don't get satisfaction from working with the company headquarters, you may get assistance from a mediator in order to avoid legal action.
• E) All of these are correct.

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Definitions:

Diagnostic Categories

Refers to official classifications of mental disorders and illnesses, as outlined in diagnostic manuals such as the DSM and ICD.

Reliability

The degree to which the results of a measurement, test, or study can be depended on to be consistent over time.

Dementia

A broad category of brain diseases that cause a long-term and often gradual decrease in the ability to think and remember, affecting daily functioning.

Mental Retardation

An outdated term formerly used to describe a condition of significantly below-average cognitive ability present from birth or early infancy. Now more commonly referred to as "intellectual disability."