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Tanya is a single low-income working parent, and Fred is a single high-income working parent. Because of her status, Tanya, but not Fred, may be eligible for the
Friendly but Firm
A communication style that balances warmth and assertiveness.
Indirect Claim
An indirect claim is a request or demand for action, reimbursement, or compensation that is made in a subtle or not directly stated manner.
Anger
A strong feeling of displeasure or hostility, often resulting from frustration or perceived wrongs.
Objective Presentation
The act of delivering information in a neutral, unbiased manner, focusing solely on the facts without personal opinions.
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