The Concept of "Quality" Can Be Applied Only to Manufacturing

question 60

True/False

The concept of "quality" can be applied only to manufacturing organizations, but not to service organizations.

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Definitions:

Resistance

The refusal to accept or comply with something; the attempt to prevent something by action or argument.

Overheard Messages

Information or communication unintentionally caught or received from others' conversations, which might not have been meant to be directly shared with the listener.

Advertisement Irritation

The annoyance and displeasure experienced by consumers as a result of aggressive or excessive marketing.

Inattention

The lack of focus or failure to pay attention, often resulting in errors or lapses in memory or performance.