The Concept of "Quality" Can Be Applied Only to Manufacturing

question 60

True/False

The concept of "quality" can be applied only to manufacturing organizations, but not to service organizations.

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Definitions:

Standardization

The process of implementing and developing technical standards to ensure consistency and compatibility within processes, products, or services.

Chain of Command

The hierarchy within an organization that establishes who is in command of whom and the proper channels for communication and orders.

Organic Type

describes organizations that are flexible, adaptive, and characterized by less formal rules and decentralized decision-making.

Specialized Expertise

Advanced knowledge or skills in a specific field or area, gained through education, training, or experience.