How Should Managers Work Toward Eliminating the Dangers of Ineffective

question 13

Multiple Choice

How should managers work toward eliminating the dangers of ineffective communication?

• A) Spend 85% of their time planning and establishing goals.
• B) Help subordinates to become effective communicators.
• C) Gather complete, relevant, and timely data and information.
• D) Always use face-to-face communication to get instant feedback.

---

Definitions:

Patient Customer

Individuals who require and receive services or care in a healthcare setting, emphasizing the need for patience in service delivery.

Waiting Line

A waiting line, or queue, is a sequence of people or items awaiting service or processing in various settings, such as in banks, shops, or production systems.

Discrete Probability

The mathematical study of probability where the outcome is determined from a set of distinct, separate values.

Queuing Theory

A body of knowledge about waiting lines.