Strategic Human Resource Management Has the Objective of Developing the Four

question 30

Multiple Choice

Strategic human resource management has the objective of developing the four building blocks of competitive advantage: efficiency, quality, responsiveness to customers, and ________.

• A) achievement
• B) affiliation
• C) innovation
• D) power

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Definitions:

Sales Return

goods returned by the customers to the seller after the sale, reducing the gross sales figure.

Gross Profit

The profit a company makes after deducting the costs associated with making and selling its products, or the costs associated with providing its services.

Net Sales

The revenue a company earns from sales after subtracting returns, allowances for damaged or missing products, and discounts.

Allowance for Doubtful Accounts

A contra-asset account used to estimate the portion of accounts receivable that is expected to be uncollectible.